Snowcard partners Ellis Brigham are offering a 10% discount to all Snowcard customers purchasing insurance online

How to make a claim

To make a claim please ring and ask for a claim form or email us a claims form request, as soon as possible after an event which you may want to claim for.

The telephone number is 0845 122 3280

The phone line is open 24 hours, 365 days a year if you need to make a claim. We may record or monitor calls for training purposes or to improve the quality of our service. Fill in the claim form and return it with the relevant documents listed below, this policy and your insurance schedule. All the certificates, accounts, receipts, information and evidence you send must be in the form we ask for. Always send originals and not photocopies. You must pay any costs involved in providing these documents.

Please do not send any documents until you send in your claim form.

Claims form request

If you require a claims form please enter your details below, add a description of you claim and click the "request claims form" button.

Claims Form Request

Policy No:	*
Departure date:	*
Destination:	*
Name:	*
Address 1:	*
Address 2:
City/Town:	*
County:
Postcode:	*
Email:	*
Description of claim:	Please describe your claim *
Please note that all fields marked with '*' are required fields.

Documents Required

Medical and other expenses

Please send details of the illness or injury and original receipts and bills for any expenses you have paid.

Ski pack (lessons, hire, lift pass) / golf pack (lessons, green fees)

Give reason for cutting short the use of your ski/golf pack and a medical certificate confirming that this was necessary.

Personal accident

Please send full details of the accident and injury. If you make a claim, you must allow our medical advisers to examine you as often as they need. (We will pay any costs and your expenses for these examinations if we accept your claim.)

Personal liability

You must send us any writ, summons or other legal documents as soon as you receive them. You must also give us any information and help we need to deal with the case and your claim. You must not negotiate, pay, settle, admit or deny any claim without our written agreement.

Personal belongings, snow sport and activity equipment and temporary loss

Please send full details of the belongings which have been lost, stolen or damaged. You should also send receipts to prove their value or bills for the cost of repair. For loss or theft claims, you must also send a police report. If your belongings are lost, stolen or damaged in the care of an airline, you must send a ‘property irregularity report’ as well as the flight tickets and luggage receipts the airline gave you when you checked in. For temporary loss claims, please send receipts for replacement items you have bought and a ‘property irregularity report’.

Equipment hire

Please send receipts for the cost of the equipment hire and full details of what was lost, damaged or stolen.

Money and documents

Please send full details together with a police report and cash withdrawal slips or similar proof of the money you withdrew.

If you lose your passport

Please send a police report, bills and receipts for travel and accommodation expenses.

If you cancel the trip

Please give the reason for cancelling the trip and send us your booking invoice or receipt and your cancellation invoice. We will need written proof of the reason for cancellation. If cancellation is due to illness or injury, the medical certificate on the cancellation claim form will need to be filled in by the doctor of the person who was ill or injured.

Cutting the trip short

Please give the reason you cut short your trip, confirming that you had to come home early. Before you return home early for medical reasons, you must get a doctor’s certificate to confirm that this is necessary and that you are fit to travel. You must then send this with your claim form.

Delay

When you claim you must ask the airline or transport company to confirm in writing:

the cause of the delay or cancellation;
the period of the delay;
the scheduled time of departure and arrival; and
the actual time of departure and arrival.

Missed departure – extra travel and accommodation expenses

Please send confirmation of the delay from the carrier or tour operator. You must also send receipts or bills for your expenses. For car breakdown or accident claims, send the repairer's report or police accident report and details of how you got to the port or airport.

Piste closure

Please ask the relevant authority to confirm in writing that the piste was closed. You must also send your receipts for transport to the other resort and the cost of the lift pass.

Legal expenses

Please send full details of the accident and your injury.

Excesses

If we agree to a claim for medical expenses which has been reduced by your using a European Health Insurance Card or private health insurance, you will not have to pay the excess.

emergency!

Assistance International 24-hour worldwide emergency service:
This service is only for real emergencies. It is available so that any persons insured under this Insurance may request help in the event of an emergency relating to medical problems.

The telephone number is Southampton + 44 23 8064 4633
The fax number is + 44 23 8064 4616

ALWAYS QUOTE :

Certificate Number SISCARD/- - - - - - as shown on the schedule.
That you are a Snowcard Insurance Client.
The telephone number at which you may be contacted.

In the event of illness/accident the following information will be required:

Full name and age of patient.
Nature of Illness/Accident.
Name and Telephone Number of Hospital and/or attending Doctor.

+ 44 23 8064 4633

On admission of an insured person to Hospital abroad, Assistance International must be contacted immediately if hospitalisation is likely to last for a period of more than 48 hours. Do not use the emergency number for casual enquiries or insurance(s) for which no premium has been paid.

Confirming payment of medical fees: If possible, you should pay for your medical treatment and then claim these costs when you return to the British Isles. If you cannot pay the medical costs out of your own funds, contact Assistance International.

Getting you home: If you are too ill to return to the British Isles using your return travel tickets, Assistance International can arrange other travel for you. In special circumstances, they will arrange a road or air ambulance. Before you travel, the doctors looking after you must provide a certificate confirming that it is medically necessary for you to return home and that you are fit to travel. The conditions of section 1 – medical and other expenses and condition 5 of the general conditions also apply to the service provided by Assistance International.

Snowcard Insurance Services Limited, Lower Boddington, Daventry, Northants NN11 6XZ.
t: 01327 262805, e:

Snowcard Insurance Services Limited
Registered office address: Lower Boddington, Daventry, Northants NN11 6XZ.
Registered in England and Wales. Registration number: 2491373