What to do if changes in travel regulations because of Covid19 mean you cannot enter your destination country:

There is no cancellation cover because of changes in government travel regulations.

In the first instance you should contact your tour operator or airline to see what their coronavirus policy is and whether they will provide a refund or rebook your holiday.

If you wish to cancel your insurance, please refer to the cancellation policy – if you are eligible for a refund this will be processed as quickly as possible.


If you wish to change the dates of a single trip policy, you can do this via your online account where you can make changes to the policy. Alternatively email assistance@snowcard.co.uk with the dates you wish to move the policy to.


Please be aware that service times will be affected by high volumes of emails at this difficult time.


My holiday has been cancelled because the country I am visiting has refused entry for UK travellers

If your holifay is affected by a change in entry restrictions for UK travellers because of the coronavirus pandemic, in the first instance you shoudl speak with your airline or tour operator who will advise you on your rights. You should be eligible for a refund or rebooked holiday but any additional costs or expenses not covered by existing passenger travel regulations are not covered by insurance.