Note: if you purchased your policy before 28 February 2022, the contact numbers on your policy documents will be different - whilst old numbers are being redirected and will still work, you should use the number below if possible.

Mayday assistance 24-hour worldwide emergency service

+44 (0)1273 071784


For information about Mayday Assistance - click here where you will be able to download the Mayday Assistance App to speed up assistance if you are injured or ill on your holiday.

If you have a non-urgent enquiry regarding a problem on holiday, email and we will respond as quickly as possible and provide you with guidance.


always quote:

  • Policy number as shown on the Insurance Schedule.
  • That you are a Snowcard Insurance Client.
  • The telephone number at which you may be contacted.

In the event of illness/accident the following information will be required:

  • Full name and age of patient.
  • Nature of Illness/Accident.
  • Name and Telephone Number of Hospital and/or attending Doctor.

On admission of an insured person to Hospital abroad, the emergency assistance service must be contacted as soon as possible if hospitalisation is likely to last for a period of more than 48 hours.

We may be required to contact your GP in the United Kingdom to check your medical records.

Do not use the emergency number for casual enquiries or insurance(s) for which no premium has been paid.

Confirming payment of medical fees: If possible, you should pay for your medical treatment and then claim these costs when you return to the British Isles.

If you cannot pay the medical costs out of your own funds, contact the emergency assistance service.

Getting you home: If you are too ill to return to the British Isles using your return travel tickets, the emergency assistance service can help arrange other travel for you.

In special circumstances, they will arrange a road or air ambulance.

Before you travel, the doctors looking after you must provide a certificate confirming that it is medically necessary for you to return home and that you are fit to travel.

The conditions of the Medical and other expenses and condition 05 of the General conditions also apply to the assistance and claims services.