Contact Snowcard

Snowcard is an online eBusiness and all policies are sold via this web site. 

Please note we do not operate a call centre but if you have any questions or need guidance with a policy selection, please email:

 

[email protected] 

 

Emails are monitored 7 days a week. During week day office hours emails are normally answered within 2-3 hours. During busy periods it may take a bit longer but you will hear from us before the end of the working day. 

We only accept payment online, policies are issued immediately via email on clearance of payment.

Before emailing, please refer to the links below which might answer your query.

Claims queries - contact Allianz Assistance

Our website has answers to many of the most frequently asked pre sales questions but if you can't find the answer you are looking for, please let us know.

Frequently Asked Questions FAQS 

See also the menu (top right) 'about our policies' which has links to a number of useful information pages dealing with common questions.

 

Email support is provided Monday to Friday between 8am and 6pm.

 

For help with quotes

For guidance on how to calculate your quote please refer to this link https://www.snowcard.co.uk/content/guide-obtaining-quotes 

Policy amendments

You can manage amendments or upgrades to your policy via your online policy record - there are some changes that can not be made after policy issue but if you have any queries regarding policy upgrades, please email.

Policy amendments - click here

If you need to amend or upgrade a policy, please login to your online account, navigate to your active policy and select ‘upgrade’.

Cancellation requests within the cooling off period

Please email in the cancellation reason along with your policy number and date of policy issue.

Assistance with claims

Guide to making a claim

if you have a query relating to a claim you have already submitted to Allianz - please email your claims reference and the date you submitted the claim to [email protected] - whilst Snowcard do not have direct access to your claims information, we can liaise with the insurers loss assessors on your behalf and request a status update.

If you need to make a claim, please refer to this link https://www.snowcard.co.uk/how-make-claim 

24 Hour Allianz Assistance

If you are abroad and require emergency assistance please refer to this link https://www.snowcard.co.uk/24-hour-emergency-medical-assistance

Policy cover queries

If you have policy cover questions please refer to the web site where many frequently asked questions are answered.

There are also helpful information pages via the main menu under ‘About Our Policies’ 

Click here for a full list of the activities we cover.

Click here for a list of activities we do not currently cover.

Click here for a policy summary

Click here for the full policy wording

Click here for the IPID - Insurance Product Information Document

Click here for details of Covid cover

Queries about activity levels

Mountain biking levels

Winter sports levels

Mountaineering levels

Adventure activity categories

Queries about annual multi trip policies

Winter sports cover

Single trip limits

Queries about geographical areas

Geographical limits

Complaints

Customer Services