Customer service

Your insurers and customer service

Your insurers

This policy is underwritten by AWP P&C SA and administered in the UK by Allianz Assistance, a trading name of AWP Assistance UK Ltd, Registered in England No 1710361, Registered Office PO Box 74005, 60 Gracechurch Street, London, EC3P 3DS. AWP Assistance UK Ltd is authorised and regulated by the Financial Conduct Authority (FCA).

AWP P&C SA is authorised and regulated by L’Autorité de Contrôle Prudentiel et de Résolution in France. Deemend authorised by the Prudential Regulation Authority (PRA). Subject to regulation by the FCA and limited regulation by the PRA. Details of the Temporary Permissions Regime, which allows EEA based firms to operate in the UK for a limited period while seeking full authorisation, are available on the FCA’s website.

What to do if you have a complaint

We aim to provide you with a first class policy and service. However, there may be times when you feel we have not done so. If this is the case, please tell us about it so that we can do our best to solve the problem. If you make a complaint your legal rights will not be affected.

Step 1

For complaints regarding the sale of your policy:

Write to: Snowcard Insurance Services Ltd., Lower Boddington, Daventry, Northamptonshire, NN11 6XZ.

Email: [email protected]

For complaints regarding claims:

Write to: Customer Service, Allianz Assistance, 102 George Street, Croydon,

Email: [email protected]

Step 2

If you are not satisfied with our final response you can refer the matter to the UK Financial Ombudsman Service for independent arbitration.


Write to: Financial Ombudsman Service, Exchange Tower, London E14 9SR

Phone: UK +44 (0)800 023 4567 or UK +44 (0)300 123 9123